A collection of frequently asked questions:
1) FAQ - General
Because were different than the other Stock Footage agencies. We may have less content, but ours is unique and curated with love.
Plus we are an awesome international team who love Stock Footage and all things film. Some of our current and former staff even have created or are creating their own films:
- From our technical Keyworder Philip:
- From our former Senior Researcher Sascha:
- From our former Keyworder Ivan:
You can find even more reasons here: https://footage.framepool.com/en/service/
Stock footage (also: archive material) is the name for archival footage which is used in new productions, regardless of whether it was already used in previous productions or not. Well-known, for example, are the early Tarzan films, whose jungle images came to large parts from such archives. Also, the images used for rear projections from moving cars often came from the archive.
The Rightsmith Group is one of the World’s Largest Professional Stock footage library of high-quality content.
Together with it’s close network of ecosystem partnerships, works with media companies to transform media assets to smart, digital content. We then develop the rights for these assets through the creation of new business models, or the optimization of current distribution relationships for the sale of commercial imagery.
In June 2017, RightSmith acquired Framepool, the leading European stock footage company with over 15 years of experience in the licensing industry.
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We offer film and video footage in two different license categories: Royalty Free (RF) and Rights Managed (RM).
With RF licenses you pay only a one-time license fee, even if you use the material several times and in various projects. RF is a perpetual license that provides re-use of the specific shots by the same customer.
RM licenses specify the use of shots with respect to the media (TV, internet, cinema, etc.), the duration and the geographical distribution. The licensing fee is calculated based on an accurately specified usage. RM material is of superior technical and cinematic value and as such is the best footage choice for high-quality productions.
License packs: A set of pre-selected license packages, that cover essential and commonly requested rights of use at one click.
Some of our licensors offer attractive package-rates specifically for internet use of their film material.
The Framepool collection consists of video and film material.
However, the steadily increasing image resolution of video cameras allows for individual frames to be used for printing and online purposes.
Our archive offers a massive pool of fresh and unique still images – not only to customers in the print and online publishing industry.
Read more about the possibilities of cross-media publishing here
To license footage online, you need to be a registered user at www.framepool.com.
Registering with Framepool is easy and free. Being registered enables you to store and manage selected video shots and stills permanently in your own project folders.
This is particularly useful for any extensive and professional research work you perform on our website.
Your user account also contains an overview of all your purchased licenses and allows easy sharing of projects with other users.
Be sure to subscribe to our monthly Newsletter and keep up to date on new video content, industry trends and legal information.
In some cases it can occur that a confirmation by e-mail was unable to pass a client’s SPAM filter.
Please make sure that neither the e-mail address email@example.com nor the domain @framepool have been greylisted or blacklisted by your mail provider. Should this be the case, please ask your e-mail service provider to remove the domain@framepool from the SPAM-list.
Please also check if the confirmation e-mail could have been removed from your inbox via specific, personal mail rules.
If you are still unable to retrieve your confirmation e-mail containing your login data, please contact us
Should you continue to encounter login problems, please get in touch with us:
T +49-89-30764860 | firstname.lastname@example.org
3) FAQ - Search
On the search options panel on the left, please click on “Choose a colour” and select at least one colour from the colour picker. You may use keywords to narrow down the search result. Please note that colour matches are sorted from highest to lowest match.
Find out more on how Visual Search works on our blog
To refine your footage search, you can either add more keywords or use the filter options offered in the toolbar to the left of your existing search result.
You may also use minus (“-”) before a keyword for excluding keywords from your query.
Use the keyword suggestion: As soon as you start a new search and start typing a letter, a list of suggested keywords will be displayed after a second. Select one you want to use.
For an exact search, include your keyword(s) in quotation marks, for example “New England”
Online research by our skilled Researcher that know the Framepool video collection in their sleep in the Framepool Stock Footage database with almost 1M+ shots is free.
We also offer our access to offline archives filled with unseen treasures.
Our growing global network already encompasses more than 800 footage contributors. We identify subject matter specialists for your footage request and make targeted inquiries.
You may find more information here
send us your research request here
Visual Search finds images that are similar to any sample image using a combination of matching keywords and visual patterns.
Click the on any shot from your search result to match it with shots of a similar image structure and keywords. Keyword significance can be increased or decreased, additionally, in the left hand side toolbar.
Find out more on how Visual Search works here
There are two ways:
Shots from the same production (bin) are displayed on each shot details page, below your licensing options.
A selection of visually similar shots is displayed underneath your production bin.
More on visual search results in the following question: How does Visual Search work?
Stills are chosen from each video shot. Regardless if you are searching in the stills or video mode, you are initially searching video shots.
When viewing a search result, bin or individual shot, switch your searchbar mode to STILLS
Add any shot displayed in this mode to your shotlist or cart. You will then be prompted to select specific still frames from the video shot.
4) FAQ - Rights
Sometimes an exemption from claims of third parties may not be necessary, even if a yellow (clearance required) indicator is present.
Although you may order any shot without further clearance at your own risk, we strongly advise a clearance of rights prior to use.
We can clear third party rights for you, or provide an indemnification to carry the risk of liability in case of any third party rights violation.
More information on rights clearance and third party rights is available here
The yellow or icons indicate the rights situation of the respective shot.
signals that all applicable rights are fully cleared for all the selected uses. If third party rights (e.g. privacy rights of individuals) are applicable to a shot and require clearance, this rights situation is indicated by yellow icon .
Depending on your selected usage, the rights indicator with a shot may change in color to reflect its clearance status in reference that usage.
In addition to the copyright, film and video images may include third-party rights of persons depicted, of artists, monuments, music or other protected content. These rights must be respected in the case of any promotional use of the licensed material and – if necessary – cleared individually. The icons with each shot give additional information concerning possible third party rights issues for particular usages.
Detailed information on rights clearance and third party rights is available here
Calculation of licensing fees for individual usages is available to registered users only.
- The price for Royalty Free (RF) shots is displayed directly.
- To calculate Rights Managed (RM) shots, click on the Your price button on any shot in your search result or navigate to the shot details of a specific shot.
You can choose from a set of frequently used license packs and immediately display the corresponding price by selecting one of these licenses.
- To calculate an individual usage, click “Show more licenses” and proceed with setting your custom license in four steps:
- Step 1: select the type of production – or the “usage” – from the list.
- Step 2: select the type of media intended for publication. Selecting a full media package is generally more cost effective than an individual selection.
- Step 3: select – if applicable – the territory for which the footage is to be licensed. Countries bought together in a package (i.e. continent) may result cheaper, than choosing single countries.
- Step 4: determine the duration and/or spread of your production. Acquiring a longer term, larger spread or a larger number or transmissions may be more cost-effective than the acquisition of a short-term use.
Film and video materials are protected by copyright. When licensing footage or stills, Framepool concludes – on behalf of the copyright owners of the respective shots – a licensing agreement, granting you the right to use this footage material in your project.
The scope of the rights granted may vary as described int he question:
5) FAQ - Order
If you have a question regarding pricing, licensing, extending a license Please get in contact with a sales manager responsible for your area. A complete overview of all sales contacts can be found on our contact page
If you have a technical issue with the Framepool webshop or your playout order, please refer to here
The delivery formats determine the resolution, the video codec and the frame rate in what your video master will be delivered. For stills, they specify the desired photo codec. Framepool offers the possibility to up-res video shots from original SD resolution to HD formats. An up-res of HD or 2K video to 4K is not offered.
To complete your payment, please open the corresponding order in your Framepool customer account “Hello …” > “My orders”.
Located at the top you’ll find options to repeat your payment via one of our credit card or prepayment options. Please note that delivery of the ordered files will be delayed until full receipt of payment.
Payments via credit card, direct debit or prepayment are processed by PCI certified third-party payment modules. Depending on your selected payment option, these are provided either by Wirecard AG, Ogone or PayPal.
Upon confirming your order you will be automatically redirected to the corresponding payment site. Framepool does not register or store credit card information or bank details of any kind.
- Credit Card / Prepayment via QPAY – currently not available for payments in US$
- Credit Card via Ogone – available for payments in US$
- Credit Card / Direct Debit via PayPal – no PayPal customer account required
- Payment via PayPal customer account
- Prepayment via advance bank transfer
The necessary bank details will be displayed upon order confirmation. Please note that delivery of the ordered files will be effected upon receipt of payment.
You may also submit your payment via Paypal at email@example.com
- Purchase on account
Available to approved users only. Please contact us to check whether you are eligible.
Yes. You need to switch from stills to video mode in order to place an entire shot as a video in addition to single frames from shots in a shot list or the cart, and vice versa. The shopping cart will ask you to select the desired license. You can purchase the usage rights for video shots and stills together with one license agreement per project.
The indicated license fee is valid for 20 seconds of a shot. If the length of a selected shot exceeds 20 seconds, you will be asked to trim the shot with “TC-in” and “TC-out”. You can specify the part of the shot you want to use and avoid an increase of the license fee. Additional seconds may be used but will be charged in addition.
6) FAQ - Delivery
Framepool offers the following download options:
- via HTTP from our download website
- directly via FTP
- via any ftp client program to access the files
- for special cases: filemail.com
For special projects and cases, data carriers may be send via postal or messenger services for an extra charge.
Unfortunately, it’s not possible to download files larger than 2 GB via HTTP. We recommend using an FTP client for downloading files larger than 2 GB of file site. Download via FTP also allows resuming a download transfer in case the connection is lost.
Please note: Installation and usage of an FTP may be blocked by your companies IT department. Please check with them first
7) FAQ - Contributors
You’ll find your productions in your Framepool customer account ( Your name ) under “MY PRODUCTIONS”
Your contributor dashboard will show you the current status of your deliveries, your revenue for the past months aswell as a constantly updated list of “most wanted” themes.
To submit new material please use the form provided on your dashboard under ” New delivery“.
If you own the copyrights to film and video materials, we are interested in representing your footage rights.
Framepool is always on the lookout for filmmakers who are as dedicated to quality as we are.
If you’re interested in distributing your film material through our platform, then submit your application via our form at BECOME A CONTRIBUTOR.
We look forward to hearing from you!