FAQ - General
In some cases it can occur that a confirmation by e-mail was unable to pass a client’s SPAM filter.
Please make sure that neither the e-mail address email@example.com nor the domain @framepool have been greylisted or blacklisted by your mail provider. Should this be the case, please ask your e-mail service provider to remove the domain@framepool from the SPAM-list.
Please also check if the confirmation e-mail could have been removed from your inbox via specific, personal mail rules.
If you are still unable to retrieve your confirmation e-mail containing your login data, please contact us
Should you continue to encounter login problems, please get in touch with us:
T +49-89-30764860 | firstname.lastname@example.org
FAQ - Delivery
Unfortunately, it’s not possible to download files larger than 2 GB via HTTP. We recommend using an FTP client for downloading files larger than 2 GB of file site. Download via FTP also allows resuming a download transfer in case the connection is lost.