FAQ – Frequently Asked Questions

FAQ - General

You can change your password in your Framepool customer account

after logging in.

(Main menu:  > “MY ACCOUNT”)
Category: FAQ - General

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In some cases it can occur that a confirmation by e-mail was unable to pass a client’s SPAM filter.
Please make sure that neither the e-mail address info@framepool.com nor the domain @framepool have been greylisted or blacklisted by your mail provider. Should this be the case, please ask your e-mail service provider to remove the domain@framepool from the SPAM-list.

Please also check if the confirmation e-mail could have been removed from your inbox via specific, personal mail rules.

If you are still unable to retrieve your confirmation e-mail containing your login data, please contact us

Category: FAQ - General

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Our website uses web technologies such as cookies and JavaScript (Please see our on the technical requirements for the use of our website).
If your browser has been set to block cookies or JavaScript, logging into our website is not possible. Please change your browser settings accordingly and retry.

Should you continue to encounter login problems, please get in touch with us:
T +49-89-30764860 | info@framepool.com

Category: FAQ - General

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FAQ - Delivery

Unfortunately, it’s not possible to download files larger than 2 GB via HTTP. We recommend using an FTP client for downloading files larger than 2 GB of file site. Download via FTP also allows resuming a download transfer in case the connection is lost.

For MacOS:

For Windows:

Category: FAQ - Delivery

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FAQ - Contributors

If you own the copyrights to film and video materials, we are interested in representing your footage rights.

Please contact our content team for further details.

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