FAQ – Frequently Asked Questions

A collection of frequently asked questions:

 


1) FAQ - General

Because were different than the other Stock Footage agencies. We may have less content, but ours is unique and curated with love.

Plus we are an awesome international team who love Stock Footage and all things film. Some of our current and former staff even have created or are creating their own films:

  • From our technical Keyworder Philip:
  • From our former Senior Researcher Sascha:
  • From our former Keyworder Ivan:

You can find even more reasons here: https://footage.framepool.com/en/service/

We love Feedback, especially positive :-). You may leave feedback via Uservoice about your Framepool experience after ordering, via the Framepool Facebook Page or via info@framepool.com

Stock footage (also: archive material) is the name for archival footage which is used in new productions, regardless of whether it was already used in previous productions or not. Well-known, for example, are the early Tarzan films, whose jungle images came to large parts from such archives. Also, the images used for rear projections from moving cars often came from the archive.

The Rightsmith Group is one of the World’s Largest Professional Stock footage library of high-quality content.

Together with it’s close network of ecosystem partnerships, works with media companies to transform media assets to smart, digital content. We then develop the rights for these assets through the creation of new business models, or the optimization of current distribution relationships for the sale of commercial imagery.

In June 2017, RightSmith acquired Framepool, the leading European stock footage company with over 15 years of experience in the licensing industry.

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We offer film and video footage in two different license categories: Royalty Free (RF) and Rights Managed (RM).

With RF licenses you pay only a one-time license fee, even if you use the material several times and in various projects. RF is a perpetual license that provides re-use of the specific shots by the same customer.

RM licenses specify the use of shots with respect to the media (TV, internet, cinema, etc.), the duration and the geographical distribution. The licensing fee is calculated based on an accurately specified usage. RM material is of superior technical and cinematic value and as such is the best footage choice for high-quality productions.

License packs: A set of pre-selected license packages, that cover essential and commonly requested rights of use at one click.
Some of our licensors offer attractive package-rates specifically for internet use of their film material.

The Framepool collection consists of video and film material.
However, the steadily increasing image resolution of video cameras allows for individual frames to be used for printing and online purposes.
Our archive offers a massive pool of fresh and unique still images – not only to customers in the print and online publishing industry.

Read more about the possibilities of cross-media publishing here

Yes. A company account allows licensing at special rates and, for businesses within the European Union, ordering without sales tax.

Please contact our sales team regarding special rates, terms, and framework agreements

To license footage online, you need to be a registered user at www.framepool.com.
Registering with Framepool is easy and free. Being registered enables you to store and manage selected video shots and stills permanently in your own project folders.
This is particularly useful for any extensive and professional research work you perform on our website.
Your user account also contains an overview of all your purchased licenses and allows easy sharing of projects with other users.

Be sure to subscribe to our monthly Newsletter and keep up to date on new video content, industry trends and legal information.

You can change your password in your Framepool customer account

after logging in.

(Main menu:  > “MY ACCOUNT”)

In some cases it can occur that a confirmation by e-mail was unable to pass a client’s SPAM filter.
Please make sure that neither the e-mail address info@framepool.com nor the domain @framepool have been greylisted or blacklisted by your mail provider. Should this be the case, please ask your e-mail service provider to remove the domain@framepool from the SPAM-list.

Please also check if the confirmation e-mail could have been removed from your inbox via specific, personal mail rules.

If you are still unable to retrieve your confirmation e-mail containing your login data, please contact us

Our website uses web technologies such as cookies and JavaScript (Please see our FAQ on the technical requirements for the use of our website).
If your browser has been set to block cookies or JavaScript, logging into our website is not possible. Please change your browser settings accordingly and retry.

Should you continue to encounter login problems, please get in touch with us:
T +49-89-30764860 | info@framepool.com

3) FAQ - Search

On the search options panel on the left, please click on “Choose a colour” and select at least one colour from the colour picker. You may use keywords to narrow down the search result. Please note that colour matches are sorted from highest to lowest match.

Find out more on how Visual Search works on our blog

Category: 3) FAQ - Search

To refine your footage search, you can either add more keywords or use the filter options offered in the toolbar to the left of your existing search result. 

You may also use minus (“-”) before a keyword for excluding keywords from your query. 

Use the keyword suggestion: As soon as you start a new search and start typing a letter, a list of suggested keywords will be displayed after a second. Select one you want to use. 

For an exact search, include your keyword(s) in quotation marks, for example “New England” 

Category: 3) FAQ - Search

Online research by our skilled Researcher that know the Framepool video collection in their sleep in the Framepool Stock Footage database with almost 1M+ shots is free.

We also offer our access to offline archives filled with unseen treasures.
Our growing global network already encompasses more than 800 footage contributors. We identify subject matter specialists for your footage request and make targeted inquiries.

You may find more information here

or

send us your research request here

Category: 3) FAQ - Search

The majority of our shots is not extensively colour graded, ensuring maximum flexibility for your post production.

Category: 3) FAQ - Search

Visual Search finds images that are similar to any sample image using a combination of matching keywords and visual patterns.
Click the  on any shot from your search result to match it with shots of a similar image structure and keywords. Keyword significance can be increased or decreased, additionally, in the left hand side toolbar.

Find out more on how Visual Search works here

Category: 3) FAQ - Search

There are two ways:

Shots from the same production (bin) are displayed on each shot details page, below your licensing options.

A selection of visually similar shots is displayed underneath your production bin.
More on visual search results in the following question: How does Visual Search work?

Category: 3) FAQ - Search

Google search will transfer you directly in the corresponding  STILLS   mode of a video shot. Select the desired frame by clicking on the image, then place it in the cart.

Category: 3) FAQ - Search

Stills are chosen from each video shot. Regardless if you are searching in the stills or video mode, you are initially searching video shots.

When viewing a search result, bin or individual shot, switch your searchbar mode to  STILLS   

Add any shot displayed in this mode to your shotlist or cart. You will then be prompted to select specific still frames from the video shot.

Category: 3) FAQ - Search

To refine your footage search, you can either add more keywords or use the filter options offered in the toolbar to the left of your existing search result.
Read our short guide on searching and licensing here

Category: 3) FAQ - Search

4) FAQ - Rights

A sample licensing agreement is available here, together with our current GTCs and Terms of use.

Category: 4) FAQ - Rights

Sometimes an exemption from claims of third parties may not be necessary, even if a yellow Framepool Website indicator for rights clearance required (clearance required) indicator is present.
Although you may order any shot without further clearance at your own risk, we strongly advise a clearance of rights prior to use.

We can clear third party rights for you, or provide an indemnification to carry the risk of liability in case of any third party rights violation.

More information on rights clearance and third party rights is available here

Category: 4) FAQ - Rights

The yellow Framepool Website indicator for rights clearance required or Framepool Website rights cleared indicator icons indicate the rights situation of the respective shot.
Framepool Website rights cleared indicator signals that all applicable rights are fully cleared for all the selected uses. If third party rights (e.g. privacy rights of individuals) are applicable to a shot and require clearance, this rights situation is indicated by yellow icon Framepool Website indicator for rights clearance required.
Depending on your selected usage, the rights indicator with a shot may change in color to reflect its clearance status in reference that usage.

Category: 4) FAQ - Rights

In addition to the copyright, film and video images may include third-party rights of persons depicted, of artists, monuments, music or other protected content. These rights must be respected in the case of any promotional use of the licensed material and – if necessary – cleared individually. The  icons with each shot give additional information concerning possible third party rights issues for particular usages.
Detailed information on rights clearance and third party rights is available here

Category: 4) FAQ - Rights

Our license pack “Website” covers both personal and non-commercial usage of our stock footage on any website.

Category: 4) FAQ - Rights
How do I calculate the price of the shots that I want to license?

Calculation of licensing fees for individual usages is available to registered users only.

  • The price for Royalty Free (RF) shots is displayed directly.
  • To calculate Rights Managed (RM) shots, click on the   Your price  button on any shot in your search result or navigate to the shot details of a specific shot.
    You can choose from a set of frequently used license packs and immediately display the corresponding price by selecting one of these licenses.
  • To calculate an individual usage, click “Show more licenses” and proceed with setting your custom license in four steps:
    • Step 1: select the type of production – or the “usage” – from the list.
    • Step 2: select the type of media intended for publication. Selecting a full media package is generally more cost effective than an individual selection.
    • Step 3: select – if applicable – the territory for which the footage is to be licensed. Countries bought together in a package (i.e. continent) may result cheaper, than choosing single countries.
    • Step 4: determine the duration and/or spread of your production. Acquiring a longer term, larger spread or a larger number or transmissions may be more cost-effective than the acquisition of a short-term use.
Category: 4) FAQ - Rights

Film and video materials are protected by copyright. When licensing footage or stills, Framepool concludes – on behalf of the copyright owners of the respective shots – a licensing agreement, granting you the right to use this footage material in your project.

The scope of the rights granted may vary as described int he question:

What do “RM” and “RF” mean and what are “License packs”?

Category: 4) FAQ - Rights

5) FAQ - Order

Please contact your local sales representative or email us at sales@framepool.com

Category: 5) FAQ - Order

If you have a question regarding pricing, licensing, extending a license Please get in contact with a sales manager responsible for your area. A complete overview of all sales contacts can be found on our contact page

If you have a technical issue with the Framepool webshop or your playout order, please refer to here

Category: 5) FAQ - Order

You have a complete overview of all orders under “My orders” in your Framepool customer account “Hello …”. Each order is of course available within its corresponding project.

Category: 5) FAQ - Order

The delivery formats determine the resolution, the video codec and the frame rate in what your video master will be delivered. For stills, they specify the desired photo codec. Framepool offers the possibility to up-res video shots from original SD resolution to HD formats. An up-res of HD or 2K video to 4K is not offered.

Category: 5) FAQ - Order

Please contact your sales representative in regard to this option. Consent has to be given by your client.

Category: 5) FAQ - Order

To complete your payment, please open the corresponding order in your Framepool customer account “Hello …” > “My orders”.

Located at the top you’ll find options to repeat your payment via one of our credit card or prepayment options. Please note that delivery of the ordered files will be delayed until full receipt of payment.

Category: 5) FAQ - Order

Payments via credit card, direct debit or prepayment are processed by PCI certified third-party payment modules. Depending on your selected payment option, these are provided either by Wirecard AG, Ogone or PayPal.

Upon confirming your order you will be automatically redirected to the corresponding payment site. Framepool does not register or store credit card information or bank details of any kind.

Category: 5) FAQ - Order
  • Credit Card / Prepayment via QPAY – currently not available for payments in US$
  • Credit Card via Ogone – available for payments in US$
  • Credit Card / Direct Debit via PayPal – no PayPal customer account required
  • Payment via PayPal customer account
  • Prepayment via advance bank transfer
    The necessary bank details will be displayed upon order confirmation. Please note that delivery of the ordered files will be effected upon receipt of payment.

    You may also submit your payment via Paypal at paypal@framepool.com
  • Purchase on account
    Available to approved users only. Please contact us to check whether you are eligible.
Category: 5) FAQ - Order

Yes. You need to switch from stills to video mode in order to place an entire shot as a video in addition to single frames from shots in a shot list or the cart, and vice versa. The shopping cart will ask you to select the desired license. You can purchase the usage rights for video shots and stills together with one license agreement per project.

Category: 5) FAQ - Order

Yes. To do so, please create a new empty shotlist and copy or move the shots you want to order to this list. Then order the complete new list. Shotlists generally can only be ordered as a whole.

Category: 5) FAQ - Order

The indicated license fee is valid for 20 seconds of a shot. If the length of a selected shot exceeds 20 seconds, you will be asked to trim the shot with “TC-in” and “TC-out”. You can specify the part of the shot you want to use and avoid an increase of the license fee. Additional seconds may be used but will be charged in addition.

Category: 5) FAQ - Order

Yes. , but SD shots in your order will be converted to HD resolution. If you would like to receive the SD shots in SD quality, we recommend you to order these shots separately.

Category: 5) FAQ - Order

Yes. Open the project containing your shotlist and click on the 🛒 icon for the specific shotlist.

Category: 5) FAQ - Order

6) FAQ - Delivery

Framepool offers the following download options:

  • via HTTP from our download website
  • directly via FTP
  • via any ftp client program to access the files
  • for special cases: filemail.com

Files whose file size exceeds 4GB should be downloaded via an ftp client like FileZilla (for Windows) or Cyberduck (MacOS) , so that an interrupted download may be resumed.

For special projects and cases, data carriers may be send via postal or messenger services for an extra charge.

If you have issues with any of the files you ordered, please get in contact with us. We’ll be happy to help. (+49-89-307648799  playout@framepool.com

Playout links are valid for 14 days.

Unfortunately, it’s not possible to download files larger than 2 GB via HTTP. We recommend using an FTP client for downloading files larger than 2 GB of file site. Download via FTP also allows resuming a download transfer in case the connection is lost.

Recommended free FTP applications:
For MacOS:

Please note: Installation and usage of an FTP may be blocked by your companies IT department. Please check with them first

7) FAQ - Contributors

You’ll find your productions in your Framepool customer account (  Your name ) under “MY PRODUCTIONS”
Your contributor dashboard will show you the current status of your deliveries, your revenue for the past months aswell as a constantly updated list of “most wanted” themes.

To submit new material please use the form provided on your dashboard under ” New delivery“.

If you own the copyrights to film and video materials, we are interested in representing your footage rights.

Framepool is always on the lookout for filmmakers who are as dedicated to quality as we are.
If you’re interested in distributing your film material through our platform, then submit your application via our form at BECOME A CONTRIBUTOR.
We look forward to hearing from you!

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